STS Auto Tire

I arrived at the Union New Jersey location and was greeted by the manager Calvin. I explained to Mr.

Calvin that I was bringing my tire to be inspected. Furthermore, I told Mr Calvin that Continental sent me to this location. After sitting there for 45 minutes, the assist manager Stacy asked me what are they suppose to do with my tire. Apparently, there was some kind of miscommunication between myself and Calvin.

He was under the impression that I brought the tire from them, even thought I did mention, that from I was willing to chalk it up as a miscommunication.

Nevertheless, when Stacy went to check my tired he needed to call continental. Upon call continental they were close for the day. I was assured by Calvin and Stacy that they would reach out to continental in the morning to resolve this matter. No one never called me the next day.

In fact when I walked into the union location the next day it was all new people. Which clearly put in a bad mood. Not only did have to start the process all over again, I had to repeat myself.

This way poor customer services, they failed to provide the following:

L - listen to my concern

E - Empathy

A- assist me my issue

D -they did not deliver world class service

I believe both Calvin and Stacy need to be coached on customer service and follow back up with the customer,

Sincerely,

Disappointed

PS. This was my first time into this business

Took my car in for an oil change and to have my brakes looked at. Mistake 1 and 2.

Joe the manager at the Metuchen location sold everything under the Sun to my husband. All I wanted was an oil change. My bill ended up being over $1000.00. UNREAL!

When I began to question all of the work that was done, and I do know what I am talking about Joe told me he wanted to speak to my husband only. As if I was some sort of ***. My car is worse now then it was it has a very loud vibration sound to it. First he told me the tires needed to be balanced.

Would have thought they would have done that. So I brought it back. Nope car is still loud as ever. Called and called wrote letters finally a regional manager called me.

Well that did not go well. They looked at my car again and began to pass the buck to my Auto body shop. They are now saying that when I had something replaced on my car in November from a previous place it there fault my car is loud. I can't even believe they would say that.

My car did not have this issue when I dropped it off the first time.

STS CEO: Bill CAULIN

Please step up and do the right thing. All I want is my car to be like it was before I brought it into your store.